1. Shipping

Postal orders are fortnightly. Shipping can take 3-5 business days.

2. Returns

Up to 7 days after receipt in original packaging

2.1. The deadline for delivery of the Products is informed during the purchase procedure, being counted in working days. Deliveries of Products are made from Monday to Friday, from 8 am to 6 pm. Exceptionally, some deliveries of Products may occur on Saturdays, Sundays and holidays.

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2.2. Checking the adequacy of the dimensions of the Product is the sole responsibility of the Customer, who must ensure that they are in accordance with the spatial limits of the elevators, doors and corridors at the delivery location. The Product will not be assembled or disassembled, transported using stairs and/or doors and windows, or lifting goods.

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2.3. Up to three delivery attempts will be made at the location informed by the Customer, on alternate days, with an interval of up to 48 hours between one delivery and another. It is essential that, at the address provided, there is a person authorized by the buyer, over 18 years old and responsible, carrying an identification document to receive the goods and sign the delivery protocol. If there are three unsuccessful delivery attempts, the Customer understands and accepts that the order will be returned to the Correios Distribution Center

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2.4. After completing the order, it is not possible to change the payment method and/or the delivery address, request an advance or, even, delivery priority.

2.5. The delivery time informed during the Product purchase procedure takes into account the stock, the region, the invoice issuance process and the Product preparation time. With each update on the delivery status of the order, the system  automatically sends alert emails to the Customer.

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2.6. The cost of delivery freight is calculated based on the delivery location, weight and dimensions of the Product.

2.7. LM does not authorize the carrier to:

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• Enter the home where the Product will be delivered;

• Deliver the Product by alternative means (example: lifting the Product through the window);

• Perform installation or maintenance of Products;

• Open the Product packaging;

• Deliver to an address other than that shown on the invoice and/or (invoice);

• Deliver the Product to a person under the age of 18 or without an identification document.

2.8. LM is not responsible for the withholding of goods at the Treasury Department - SEFAZ when this is due exclusively to pending issues from the customer, therefore, it is necessary for the customer to appear at the tax office for the goods to be properly released, bearing in mind that in these cases the information regarding releases and payments is only passed on to interested parties.

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3. right of withdrawal

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3.1. The Customer will be entitled to exercise the right to regret the purchase, with the purpose of returning the Product, in which case the following conditions must be observed: The withdrawal period for the purchase of the Product is up to 7 (seven) calendar days, count from the date of receipt; · In case of withdrawal from the purchase, the Product must be returned in its original packaging, accompanied by the invoice (invoice), the manual and all its accessories

3.2. The Customer must request the return through the Customer Service (SAC) or directly in the Control Panel, in the "cancel order" topic. Expenses arising from the collection or postage of the Product will be borne by Americanas.com or the Partner.

3.3. LM is exempt from the obligation to cancel any Product that does not meet the requirements listed in this device.

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4. Returns and Exchanges Policy:

4.1. All occurrences involving exchanges or refunds will be dealt with as provided for in the Consumer Protection Code.

4.2. The Customer must request the exchange or return through the Customer Service (SAC) or directly in the Control Panel, in the "cancel order" topic.

4.3. The Product must be returned in its original packaging, accompanied by the invoice (invoice), the manual and all its accessories.

4.4. Upon arrival of the Product at the Distribution Center, we will verify that the aforementioned conditions have been met. If so, it will arrange for the refund or exchange of the Product in accordance with the request made by the Customer.